Terms and Conditions, Privacy, Return, Contact And Shipping Policies .

  • Terms and Conditions, Privacy, Return, Contact And Shipping Policies .

Note:

All hats are custom made to your order specification, not pre-made. Please take the time to measure your head and use the Hats Sizer to be sure that you are ordering the proper size hats to avoid having to return the hats and pay a 20% restock fee. Please read the Return Policy.

If you have any Questions please contact us via form below. Or call us at 989-513-4099 from 9:00 Am. – 6:00 Pm. Eastern Time Zone

CARE

Wash the hats in cold water. Use recommended amount of quality detergent. DO NOT use chlorine bleach or hydrogen peroxide – separately or in detergents.

Dry on high heat.

For any hat with WESTEX please follow these Laundering Instructions.

https://www.westex.com/filebase/en/src/PDFs/Laundry_Guide.pdf

Page 7

Home Laundering — Westex® Woven Fabrics CLEANING AND MAINTENANCE GUIDE

HYDROGEN PEROXIDE BLEACH Hydrogen peroxide, which is an oxygen bleach, must not be used on garments made with UltraSoft®, UltraSoft AC® and Indura® fabrics, either separately or in de-tergents. The presence of metals with hydro-gen peroxide can adversely affect the fl ame resistance of the fabric.SOAPS The use of soaps (salts of fatty acids) is not recommended for laundering garments constructed of UltraSoft®, UltraSoft AC® and Indura® fabrics. Soaps can form insoluble scums with hard water that are deposited on the fabric. Soap scums may be flammable, and can adversely affect the thermal protection performance of the garment if they burn.Washing/Drying Procedures It is recommended that UltraSoft®, UltraSoft AC® and Indura® fabrics be washed and dried inside out. This will minimize surface abrasion and aid in maintaining the surface appearance of garments constructed of UltraSoft®, UltraSoft AC® and Indura® fabrics.SORTINGGarments made with UltraSoft®,UltraSoft AC® and Indura® fabrics should be sorted by color — light colors washed with light colors and dark with dark — to avoid dye transfer. UltraSoft®, UltraSoft AC® and Indura®fabrics should be washed with other UltraSoft® and Indura® fabrics. PRETREATING Stains, as well as deep soil lines on the collars and cuffs of garments, are more readily removed if pretreated. Stains should be pretreated at the earliest opportunity and suffi cient time allowed for the pretreatment material to penetrate and loosen the soil. The heavily soiled or stained areas should be rubbed with a full-strength, heavy-duty liquid detergent or any off-the-shelf laundry pretreatment product. Such pretreatment products should not contain bleach or hydrogen peroxide, either separately or in combination with detergent.LOAD SIZE When laundering garments constructed of UltraSoft®, UltraSoft AC® and Indura® fabrics, it is important not to overload the machine. To ensure a cleaner wash and avoid setting wash wrinkles, the load size must permit clothes to move freely through the wash water and rinse cycle. Regardless of the machine’s rated capacity in pounds, bulk — not weight — should be the limiting factor.WASH TEMPERATUREHeavily soiled garments made with UltraSoft®, UltraSoft AC® and Indura® fabrics should be washed using the “hot” water temperature setting. Garments with lesser degrees of soil can be laundered with lower water temperatures, which also will be benefi cial in retaining garment color.

PRIVACY POLICY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
we collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
we may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail:doogieshats@gmail.com
By Phone: 989-513-4099.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

RETURN POLICY

Doogies Hats return policy it is an exchange only policy.
If Doogies Hats sends you the wrong size we ask that you send only the hat or hats that are wrong with a copy of the receipt to Doogies Hats 3655 N. Meridian Rd. Sanford MI 48657. If for any reason you ordered the wrong size or pattern etc., we have a 20% restock fee due to the fact that the hats are custom made to your specifications and can be very hard to find a new home for them. Upon us receiving the hat or hats, we will inspect them and if it was our mistake we will make it right by sending you the correct hat or hats. If it was your mistake, we will send to your email with a credit code valued at 80% of your subtotal that you can use to reorder.
We thank you for your business.
Doogie.
What can be returned?
Items must be new and in unused condition to be returned. Items that are not personalized with embroidery may be returned with a 20% restock fee with prior notification to Doogies Hats. At 989-513-4099 or email us at doogieshats@gmail.com.

When do items need to be returned?
Within 30 days from delivery date.

Where do items need to be returned?
Doogies Hats 3655 N. Meridian Rd. Sanford MI 48657

How do customers return items?
Call or email us to get a return code without the code we will not accept the return.

Shipping for returns?
The customer is responsible for the cost of shipping the return.

SHIPPING POLICY

What do you ship?
We ship all products that we make and sale at Doogies Hats

When do you ship?
We do our best to ship your order within 10 business days (M-F). Note: custom hats and embroidered hats may need extra time to make.

Where do you ship to?
Worldwide.

How do you ship?
We ship via USPS

How to track an order that’s been shipped?
We send an USPS tracking # to the email that you provide us when you order.

In-store pick up option?
You may pick up your order at the office with prior arrangements. At 3655 N. Meridian Rd. Sanford MI 48657.
Monday- Friday 9am-5:30 pm

TERMS and CONDITIONS

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Doogies Hats relationship with you in relation to this website.

The term ‘Doogies Hats’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 3655 N. Meridian Rd. Sanford MI 48657. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without [Doogies Enterprises LLC.]’s prior written consent.

Doogies Hats is a Doogies Enterprises LLC Company.

154 Replies to “Terms and Conditions, Privacy, Return, Contact And Shipping Policies .”

  1. thanks for the prompt response. I wanted to know one other thing , how can I see what order are sewing at the time ? … And just mail send an e -mail ? … Thanks again !

  2. Thanks doggie nice welding hats good quality, and thanks also for sending the free welding hat even though i dirent used the coupon, thanks again ?

  3. I am very, very happy with my order! Thanks so much. These hats are made with precision and are of the highest quality. You sent me 4 business cards with my order and they lasted less than two hours at work. Expect quite a few more orders from the electricians in omaha! Thanks again!

  4. hey i ordered a cap off you yesterday and i just found out that canada post is probably going on strike. is this how you were planning on shipping ?

    1. All of our hats are reversible with a solid color on the inside. If you want a printed fabric on the inside buy the embroidery option for each hat you want changed and put in the order notes what you want for the inside print.
      Doogie

  5. Order #11540 the stitching was spelled wrong on my cap how do I go about an exchange or return I’d prefer the same cap with corrected stitching

        1. Sorry about that send it back we will fix it and send it back to you asap. Doogies Hats 734 George St Midland MI 48640.

  6. order number 11520 when I put in the tracking number it says it was returned to you I gave the correct address to the ups store in akwasasne so can you tell me what the status of the order is

          1. you put the wrong address on it you put hogansburg and it should have been akwesasne so you need to reship it
            let me know when you have done this

          2. Dave the address I sent it to is 8 State Route 37 Ste 6 Akwesasne NY 13655-3220 That is why I called the ups store and asked them and I talked to Lori. She told me that you need to fill out paper work to get mail to this address if I were to send it back that it wold get sent back to me again. I’m not trying to be difficult I want you to have your hats. its just until you call her she told me that I cant get it to you at this address. Her # is 518-333-0426. if you would like you can call me at the shop I will be here for a bit yet tonight. 989-513-4099

        1. We got the package today I called the UPS store to make sure the address was correct Lori at the UPS store asked for you to call her so it can be delivered to you. something about a form to fill out her # is 518-333-0426. please let me know what you find out. Doogie

    1. We can do that 6 1/4 is a very small hat as in toddler size 19 3/4″ Head Circumference if this is what you are looking for we can do that for you you can order them pick the smallest size and put in the order notes the size that you want.

  7. I just ordered five hats and made comments during the checkout for the spiderman hats to be size 6-1/4 but paid through paypal and the invoice stated that I did not include any comments. so, here you go Thanks.

    1. we got your note on your order. the not from paypal was that no note on paypals side. thank you for your business. Doogie

  8. Hello,
    I ordered 7 hats last week, only now did I realize that doogieshats.com not email an invoice to its customers, a major inconvenience. Had I known I would have taken down an invoice number at the time of purchase. My name is Monica Kennedy and my email is 19moncas90@gmail.com, if that helps reference. My husband just tried out his first doogie hat which we ordered previously order#11534 in his hat size, 7 3/4, after the first hot wash and dry it is still a bit baggy, my hope is that if the sewing has not commenced, that it would be possible to change the size of the 3 hats ordered most recently in 7 3/4 to 7 5/8, the other four hats ordered were for myself and I would like all of those ordered in size 7 1/2 to remain as such.
    Thank you,
    Monica Kennedy

    1. I just discovered your invoice email in my spam, I apologize sincerely, as my mailbox would not load any spam for some time.
      Here is my invoice #11629

      Thank you,
      Monica

    2. Im glad you found the invoice. the hats should come down a bit more in the next few washes. the way fabric is made today is shrinks even after the first hot wash we put the fabric though. be sure to dry on high heat that will help to get the final shrink out as well.
      Doogie

  9. Hi was just wondering when will my order be shipped? I made the order for 2 Alabama University hats on 7/21/16 I forgot to write down the order number sorry?

  10. Hello,

    I will like to place orders for some of your products, I will like to know if i can place orders with my credit card and if i can arrange pick up from your store/warehouse by a private freight company.

    Get back to me at : P.Anderson2133@gmail.com

    I will be looking forward to your quick response soon.

    Thanks,
    Peter Anderson

  11. Hey, no issues or complaints here, I actually just wanted to say that I just the caps I ordered and I love them. I have a pretty small head so it’s tough to find welding caps in my size (let alone in a pattern that I like) so doogies is absolutely the best option. Keep it up, I love this product and you’ll get orders from me as long as you’re in business. I think I’ve got about 163 years before I can retire so keep that needle sharp 🙂

  12. Hi I ordered three caps Aug 15
    I received an email today from Tim Boyce saying the paypal transaction failed. Asking if I would like to pay via PayPal. The email address won’t let me reply, so is this a real email? My account says it has been autherized.

    1. Kimi
      Thank you for asking I have no clue who Tim Boyce is We got your order and all is good on our end. Please report this person to paypal.
      Thank you for your business.
      Doogie

  13. Order #11992
    Ordered on August 16, 2016
    Was wondering if it isn’t too late to change the size of the caps I ordered from 6 7/8 to 7 1/4. Please advise asap.

    Thank you

        1. The hats are sewn together and ready to ship. We will have to start over with your order. It will delay your order.
          Doogie

          1. Will I have to pay more or can you shin those out to someone else? If so that is fine if there is a delay as I need the proper size.

            Thank you so much

  14. Do you have any Gadsden flag material or state of Jefferson logo material to make hats out of? I would place a substantial order if you were able to provide this! Thank you!

  15. Hi there just seeing if you received my order as I’ve not had a conformation email on my order that I placed on Wednesday

  16. Hi doogie, I placed an order for 6 caps on wed 8-24. I got my paypal receipt so I’m sure my payment went through, just curious to know when they would get shipped out.
    Thanks

  17. hi im trying to purchase your Scooby doo pattern but the link isn’t working? is that cap still available? thanks

  18. hi I recently made a purchase but I haven’t received any e-mail with the information. can you please provide that? thanks. also how long does it take to receive my hats :)??

  19. Tyler
    We had a system crash and with some digging I found your order. I do apologize for the delay I will get this order out to you asap.
    Doogie

  20. I placed an order for two hats but did not give you my email address so I can track them. Here is my order # 325057 made on September 11, 2016 . My name is Linda Gaebel. Thanks for the reply in advance.

  21. I just received my shipment of new hats today and I am extremely happy with the quality and workmanship. I have spent a lot of money on hats from other companies and it seems like each one fit differently. All of the nine hats I have purchased from Doogies all fit exactly the same. The Doogies hats are by far the most comfortable. I really appreciate the choice of liner and thread colors which show a real pride and eye for how they look as well as fit. Furthermore, being able to get to choose the length of the bill is a very nice option. Keep up the good work, you have a customer for life.

    1. Thank you for your kind words! We take pride in making a quality product and have a great staff that works hard to provide hats that will soon become favorites for our clients. We appreciate your business & look forward to working with you again. Doogie

  22. Doogie,
    I just want to say I am very pleased with you and the hats we received. The workmanship is awesome and the turn around time was good too. I was also impressed that I received an actual phone call from you, Doogie, to make sure that you got the embroidery just right. Most people would have messed around with e-mail and slowed the whole order process down by days. The fit is great too. I was nervous about that. I was also impressed that the embroidery was just on one side of the material and not sewn all the way through so that when you wear it reversible, the embroidery isn’t backwards. Most of all my son was thrilled to get 2 really nice welding hats. HATS OFF TO YOU!! I’m singing your praises and passing out your cards!

    1. So glad that you are pleased with the hats! At Doogie’s Hats we are excited to have the opportunity to see young welders getting started in the industry as it is an integral part of how the U.S. was built and how it continues to grow. We appreciate your business and look forward to doing business with you again!

  23. Hello I order a couple of hats on the 14th. Just wondering if i will recieve an email with the tracking number when they ship. Or a confirmation email that my order has been recieved?

    1. Yes you will get an email from stamp.Com when we ship them. Our system send out an automated confirmation so you should have it in the email that you gave us please check your junk and spam mail. We will be sewing orders placed on the 14th Monday.

  24. I just placed an order today and wanted to find out if I can get my two items with a 2 ” bill instead of the “4 listed on my order. Order #325140

  25. Hello, I ordered a hat today and I made a mistake. I want deep 7 1/4″ covers the top of the ears instead 6 1/2″ sits above the ears.

  26. i placed an order on sept 14th and paid through paypal, i was just wanting t inquire aboiut the status of my order.

    1. sorry about that I somehow skipped your order. I will get it out today.I will send you a free hat for the mistake.
      Doogie

  27. I just want to make sure my order was received. I never received a confirmation email or anything of the order so want to double check. Thanks!

    1. Yes we did receive your order.
      Please check your spam and junk mail our system sends out an auto confirmation that some spam filters grab.
      Thank you for your business.
      Doogie

  28. I received the three hats that I ordered today and WOW!!! These are hands down the best welding caps available. Over the past 10 years, I’ve ordered mainly from AllAmericanHats, and bought a few off the shelf Comeaux hats and they come no where near the quality of these. The 6 panel design and customizability is absolutely unmatched. I will never buy hats from anyone else. Thanks you guys!

  29. Can you ship to an apo ae address i tried to place an order im currently deployed and your site doesnt give give the option

    1. We have had people order from APO’s in the past. use the address that you are in and is should pick up on the fact that you are in an APO. if not put your US address in and then put your APO address in the order notes and we will ship to the APO. Or you can phone in your order at 989-513-4099
      Doogie

  30. Im currently deployed do you ship to apo ae, if so your shipping address options dont have that as a choice

    1. We can get the fabric if you want one I can add it to the website and when you order the hat I will order the fabric. It will take a bit longer to deliver do to we need to order the fabric.
      Let me know if you do and I will let you know when it is up.
      Doogie

  31. Could you please let me know the size of the bill on the hat we ordered? It was a little longer than he wanted so we wanted to order shorter next time. Other than that, everything fits great! Very please! Length of bill was our fault.

    Thanks!

  32. I would like a qty of 6 caps in the Univ of Texas pattern size 7 1/2 with the 3″ bill. You only show 2 in stock, so when would you be able to ship the 6 + 1 free pkg?

    Thanks

  33. Order number 325459 just curious as when to expect it, haven’t received a tracking number or anything. Thanks

  34. MOST all cap makers have there own sizing so he may be a 7 1/2 with other makers with us I suggest to follow our chart.

  35. I placed an order on December 29 and have received your order complete email and was just wondering if I could get a tracking number from you. Thank you much appreciated!

  36. Yes I just placed an order in 9/28/2017 I am having the hats sent to a different address and I just noticed I messed up on part of the address it’s suppose to be 13363 east 435 rd Claremore Oklahoma 74017 my shipment number is 330561 Ethan Egleston thanks.

  37. I had made an order sep 20 and didn’t get a confirmation email until September 29. I understand to time it would take to sew it. It is October 5 and usps says that it’s on its way to the augusta Georgia facility after already leaving there!!! It might not be the company’s fault but it makes not want to buy anything else if the money I spent is being used like this. Not convenient at all! My order number is 330425

  38. Hey bud, I placed an order on 10/08/17 with all the correct info minus the size. Can you change the size from 7 1/8 to 7 3/8?

  39. Just trying to get 2 new fitters caps embroidered with my local but there is no options for comments or a place to tell you what I want the embroidery to be. Please explain how.

    1. First you need to buy one add embroidery for each hat to be embroidered. Then when you checkout on the page you put your address you will see a spot called order notes put in the notes what you want on the hats.

  40. Placed an order on 10-18-17, never received an email confirmation. My order number is 330898. Thanks, love my last hat I ordered.

  41. we are out of stock we hope to have it back in stock soon we are making a change to the print it will be better when we get it back in stock check back in a few weeks I hope to have it in by then.

    1. USPS Tracking# 9400111899560976546370
      Scan History
      Date Time Location Status
      May 3, 2018 09:49 VALLEY FALLS,NY,12185 DELIVERED, IN/AT MAILBOX

  42. I had recently purchased a cap with a sweat band. After receiving my cap I didn’t notice a difference from my new one with the sweat band, and my old one without. It also doesn’t feel like there is any fabric sandwiched between the inner and outer layer. Should there a differences between the two?
    Thanks
    Johnny

  43. My name is Griffin May, I just ordered a welding cap from Doogie’s, just wanted to know when I can expect this order? I ordered it on September 20, 2019, just need it for a class.

  44. I was looking at the website on how to clean the caps but it’s too much random Info in there.I was trying to figure out how to wash the caps, so I don’t mess these caps up. Is it basically Just normal detergent and air dry

    1. If it is a standard hat wash in cold water with regular detergent no additives like oxiclean Dry in the dryer and all will be fine. If you have the Westex FR hat go to Westex.com for cleaning.

  45. I’ve been a customer for years. My recent order #340481 should be 2 of the same size caps. One for loose which I can deal with. Hopefully some shrinkage will occur and it will fit great.
    The other is so tight it gives me a headache as soon as put it on.
    Last couple orders sizing of each hat is different. Kinda disappointed.

  46. Hello, I recently ordered some hats size 7 with the 7.25” crown. The hats fits perfect after washed and dried for the first time. Is there anything that can be done to keep the hat from growing after halfway through my shift?

    1. The way that the 100% cotton cotton is woven the cap will have a small bit of stretch. keep drying hat on high heat when washing. I have had reports from others that it gets better over time less stretch that is.

    1. your order finished today and will ship out tomorrow. You will get an email with the tracking # when we buy the postage.
      Thank you for your business.
      Doogie

  47. i looked for this option but i can’t find it do you have this option 7 7/8 DEEP SEWN UP AND READY TO SHIP MYSTERY THREE PACK WELDERS CAPS

  48. I’m attempting to order a hat with fabric DH015. It will not let me add to cart because it says I did not check the terms and conditions box. The box is nonexistent on that page. How do I order?

  49. 353767 either cancel my order or answer me. I haven’t received anything fom you since I ordered a month ago. I have sent multiple emails and asked on here with no reply. I thought Union made actually meant something.

    1. I’m sorry that I missed your email and this comment. Just so you know we have had some internet troubles with it going in and out and I’m getting my emails all mixed up. We are located in Sanford MI where the dams failed and it washed away a great deal of our village and the internet is not working properly yet it is getting better every day. the system runs off a server in a different State so it is working as it should and it sends an email to you when you order and we send you an email when we finish the order along with stamps.com send you a tracking # if you are not getting them 1 you miss spelled your email or 2 your spam filter grabbed it and it is sitting in your spam filter. The system does a email check every day I haven’t had an email issue in years. plus you can always call us at 989-513-4099 we do not hide our PH#. Again sorry we missed your questions. I also see that your order shipped out on the 7/27 and was delivered on 8/3

  50. To start off just wanna say we LOVE your hats!! Is there a way to log into the site to see our past orders? I’m not seeing that option anywhere. We ordered some hats for our son for Christmas and wanted to get him some more for is birthday but don’t remember what size he is. Also, looking for more christian hats if that’s possible. Thanks so much for such a great quality product!!!!

  51. I just got 1 of your hard , well made . I live in Canada and had some made here , I had carhartt and FR hats made , just offering a suggestion for you guys .

    1. Claude
      Thank you for taking the time to reach out. We offer FR on every cap as an option. As for the Carhartt caps Carhartt is a trade marked brand So that is not possible. We have had customers that cut out the back of a Carhartt jacket and send it to us to make a hat or two out of it for them. We can always do that for you also.
      Have a great day!
      Doogie

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